Shipping & Returns
Shipping Policy
Welcome to The Blue Ridge Barn, specialising in the supply of quality, tried and tested pet care products. We are dedicated to ensuring that your orders are delivered promptly and with the utmost care. Our shipping methods are designed to provide efficient and reliable delivery of your pet care essentials.
Over recent months, in fact since Covid and lockdown, couriers have struggled with deliveries and openly admit that late deliveries and losses are high. Please understand that should this happen to your parcel, we will do everything we can to rectify the situation. Please contact us as soon as possible. To help alleviate this, we offer delivery by different couriers. Please select your preferred courier / postage option at checkout.
We strive to keep our packaging eco-friendly and cost-effective to benefit both our customers and the environment.
Our commitment to transparency means that we aim to provide clear and simple explanations of our shipping costs and methods. We believe that by being open about our shipping policy, we can build trust and loyalty with our customers. If a product is sent 'free of charge' it is sent second class delivery with Royal Mail.
Should you have any further questions about our shipping methods or packaging, please do not hesitate to contact us. We are here to provide you with the best possible service.
Return & Exchange Policy
At The Blue Ridge Barn, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with a product, we offer a straightforward return or exchange policy to ensure your peace of mind. We understand that sometimes preferences change, or a product may not meet your expectations, and we are here to make the process as easy as possible for you. Please note, in order to keep postage costs as competitive as possible we do not pay return postage and will deduct any postage you have paid for delivery from your refund.
Our commitment to customer satisfaction means that we are dedicated to resolving any issues and providing you with a positive shopping experience. Whether you need to return or exchange a product, our team is here to assist you every step of the way.
If you have any questions about our return and exchange policy, please feel free to reach out to us. Your satisfaction is our top priority.